Returns & Exchanges
At BUILT, we stand behind the quality of our nutrition products and want to ensure you are completely satisfied with your purchase. If your order arrives damaged or doesn't meet our freshness standards, our dedicated support team is here to make it right.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For quality control purposes, please include photos of the product packaging and any specific damage or quality concerns.
Evaluation
Our team will review your request within 48 business hours to determine eligibility for a replacement or store credit based on our food safety protocols.
Resolution
Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing