Frequently Asked Questions
Everything you need to know about our premium nutritional products.
How long does shipping take for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 15 days for a full refund or replacement.
Are BUILT products suitable for specific dietary restrictions?
We offer a variety of options including gluten-free and low-sugar selections. Please refer to the specific nutritional label on each product page for detailed allergen information.
How should I store my BUILT bars and snacks?
To maintain optimal texture and flavor, we recommend storing our products in a cool, dry place. For an extra treat, many of our customers enjoy them chilled in the refrigerator.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working hard to expand our delivery capabilities to more countries in the near future.
How can I track my delivery?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.